Job Description

Location: The Spa at The Hotel Hershey, 100 Hotel Rd, Hershey, PA 17033, USA

Overview

The Spa Director is a senior executive responsible for the strategic oversight and financial performance of a luxury spa facility at The Hotel Hershey. The role focuses on long‑term vision, business development, and profit maximization while maintaining the highest brand standards.

Responsibilities

• Develop and execute a long‑term vision and strategic plan for the spa to drive business growth and competitive positioning within the luxury market.
• Hold full P&L responsibility, including budget creation, financial forecasting, and active management to achieve annual revenue targets.
• Oversee the spa facility to ensure optimal performance, luxury brand compliance, and superior guest satisfaction across all departments and maintain relationships within the spa membership club.
• Directly mentor managers and oversee departmental heads; lead training and professional development strategies for the entire spa team.
• Identify and implement business development opportunities, including new services, retail partnerships, and marketing initiatives to enhance revenue streams.
• Collaborate with senior Hotel Hershey leadership and HE&R locations to align spa operations with corporate goals, partnering with reservations and revenue management teams to maximize revenue opportunities.
• Ensure all facility maintenance, equipment upgrades, health, and safety protocols meet five‑star luxury standards.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree in Business Management, Hospitality, or a related field (Master’s preferred).
• 7‑10+ years of progressive experience in spa or hospitality management at a senior leadership level.
• Proven track record managing large‑scale, high‑revenue facilities with an annual turnover of $10M or more.
• Industry certifications (e.g., ISPA) or relevant state licensure are highly desirable.
• Post‑employment: Must obtain RAMP Certification; must attend and successfully pass CPR and First Aid training.

Knowledge, Skills, and Abilities

• Deep understanding of luxury brand standards and guest service excellence; experience with Forbes Travel Guide‑rated properties at four or five stars is preferred.
• Advanced financial acumen and experience with P&L management.
• Strategic vision and business planning capabilities.

Job Demands

• Finger dexterity frequent (34–66%).
• Visual ability to perform detailed work at close distances (computer screens, accounting ledgers, measurement devices).
• Verbal communication of detailed information to others, by phone or in person.
• Substantial movements (motions) of the wrists, hands, and/or fingers (repetitive motion).

Equal Employment Opportunity

Hershey Entertainment and Resorts is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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