Job Description

Title: Manager Incident & Problem Management
Location: West Palm Beach, FL (2-3 days in office) or remote with up to 25% travel (Local candidates Only)
Duration: 6 Months Contract to hire
Visa: USC, GC, GC-EAD, TN, H4
Interview Mode: Video

SUBMISSION REQUIREMENTS:

Need Genuine LinkedIn- NO RECENT OR MULTIPLE LINKEDIN

Must have Visa Copy with the submission (FOR GC and EADs)

Must have full educational details with University Name and year of completion in resume.

WITHOUT ABOVE MENTIONED PREREQUISITE RESUME WILL BE DEEMED AS FAKE.

Job Description

Notes

We are seeking a highly resilient Incident & Problem Management Manager to serve as the operational anchor and "first responder" for the SAP CoE.
In this critical leadership role within the Service Delivery pillar, you will be responsible for restoring normal service operations and leading comprehensive Root Cause Analysis (RCA).
Must be able to draft executive communication on outages etc
Will handle Problem management and RCA After events / what happened and how do we do better / how do we document what happened
Lead the Major Incident Management (MIM) process for all Priority 1 (Critical) and Priority 2 (High) SAP disruptions.
Host and facilitate emergency technical bridges, coordinating rapid response efforts across internal IT infrastructure, SAP Basis, network teams, and external vendors.
Minimum of 5+ years of experience in Major Incident Management, Problem Management, or IT Service Management within an SAP environment.
Demonstrated expertise in SAP S/4HANA systems and architecture.
Strong proficiency in leading root cause analysis (RCA) and maintaining a Known Error Database (KEDB).
Proven experience in vendor management, specifically overseeing Application Management Services (AMS) partners and SLA enforcement.

Shubham Singh- Sr. Technical Recruiter

Email- shubham@stellentit.com | Contact No : 201-584-2608 Ext- 148

STELLENT A Nationally Recognized Minority Certified Enterprise

"Happiness can be found, even in the darkest of times, if one only remembers to turn on the light."
- JK Rowling

Job Tags

Contract work, Work at office, Local area, Remote work

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Manager Incident & Problem Management Job at Stellent IT LLC, West Palm Beach, FL